Customer Corner
Testimonials

Having now had our hot tub delivered & installed, we just wanted to say how pleased we were with both the advice we received from Trevor in the Brighton showroom and the guys who installed our spa and explained & demonstrated in great detail what we needed to do to maintain the water & hot tub in tip-top condition. Trevor never pushed us to any particular model or price but explained all the features and benefits of the range(s) in great detail and, even though he is still fairly new to the company, clearly "knew his stuff" and is a very articulate and friendly member of your team. His approach, in these days of the "hard sell" was very refreshing and does both him and you credit. Turning now to the two guys who installed the hot tub in our garden, they were friendly, efficient and knowledgeable. They were aware we had previously owned a hot tub and therefore pitched the explanation & demonstration of the water requirements at exactly the right level, ensuring we understood what we needed to do with each of the chemicals before moving onto the next one. All in all, we are extremely impressed with the product, the initial delivery booking process & installation (very important factors when you consider that we have bought the equivalent of a small family car !).The final test will come with the after-sales care, but if our current experience is anything to go by, we shouldn't have any worries on that score.We would be grateful if you could pass on our thanks to all involved in the purchase of our spa (especially Trevor at Garden Pride in Ditchling and the installation chaps who got throughly soaked by the rain but never complained once).Well done & thank you !

Just wanted to give some feedback. We had our Aria delivered yesterday and after an evening in the hot tub staring up at the stars I wanted to commend you on a fantastic experience from beginning to end. Trevor at the HotSpring store in Ditchling is a no-nonsense, no hard sell, honest guy who really kicks off the HotSpring experience in a relaxing and knowledgable manner.  After we'd ordered our tub, I remember thinking to myself how nice it would be if the people that actually came to deliver, setup and then support products you've purchased were as helpful as the sales people always seem to be.  You just don't see that these days. How wrong we were.  The installation guys were fab, working in the pouring rain, competent, friendly - even the recommended local crane operator was a top guy, wiping the sweat from his forehead as the hot tub landed safely in the garden on what was one of the windiest days we've had in months. Throughout, Trever has been on the end of the phone and even more helpful post-sale as he was pre-sale. I can't thank you enough.  With the likes of DFS, MFI, B&Q in the world you start getting used to being treated like dirt and it really makes you lose faith.  What a pleasant surprise this whole process has been, and even more outstanding given the growth you've had, where all too many companies being to focus on the financials instead of customers. I almost forgot, what an amazing hot tub too!